ONLINE STORE RULES
Last Updated: 24.07.2023
ONLINE STORE RULES
- 1. General Provisions
The current and binding version of the Rules can always be found on our website at www.prorock-climbing.eu.
The Rules come into effect on 11th July 2016 and constitute a document defining the terms of sale in the online store at www.prorock-climbing.eu.
By placing an order in our online store at www.prorock-climbing.eu, the Buyer declares that they have read these Rules, accept their provisions, and also agree to the processing of personal data for the purpose of shipping the goods and issuing the appropriate purchase receipt.
- 2. Owner of the Online Store
The owner of the online store located at www.prorock-climbing.eu is the company:
Zakład Ceramiki Specjalnej CERAMIT Łukasz Pasierbek ul. Św.Floriana 11, 34-114 Tłuczań VAT EU: PL9441850672
The store conducts the sale of goods at a distance through the website www.prorock-climbing.eu.
- 3. Prices in the Store
All prices displayed on the website www.prorock-climbing.eu are given in EURO and Polish złoty and include 23% VAT.
The price specified for each available product is binding at the time of placing the order.
The prices of goods on the website www.prorock-climbing.eu do not include shipping costs.
- 4. Orders and Delivery
Orders are accepted via the order form on the website www.prorock-climbing.eu, by phone, or via email.
The order is accepted for execution upon the Buyer receiving an email confirmation of the placed order. This constitutes the conclusion of a sales contract between the Buyer and the Seller – the www.prorock-climbing.eu store.
An invoice with VAT is issued for each order.
www.prorock-climbing.eu has the right to cancel an order if the data provided by the Buyer is incomplete or incorrect.
The Buyer can make payment for the ordered goods through:
- - Bank transfer to the store's account
- - Payment via the PayPal or Przelewy24 payment gateway
- - Credit card payment
Orders are delivered by the courier companies UPS, DPD, or Fedex (chosen by the seller) or via the Inpost parcel locker. There is no option for personal pickup.
The cost of delivering the ordered goods within Poland and Europe is as follows:
- Courier - 15 EUR (cost for Europe)
- Courier - 20 PLN (cost for Poland)
- Inpost - 15 PLN
Free shipments within Poland are provided after reaching the following order value:
Order Value: up to 349.99 PLN
Inpost: 15.00 PLN
Courier: 20.00 PLN
Order Value from 350 PLN
Free shipments within Europe are provided after reaching the following order value:
Order Value: up to 149.00 EUR
Courier: 15 EUR
Order Value from 150 EUR
Orders placed through the www.prorock-climbing.eu store are processed, packed, and shipped within 24 hours on business days. Orders placed on Friday after 12:00 PM will be shipped on Monday.
Delivery time to the buyer is as follows:
- 1-2 days within Poland
- 2-7 days within Europe
Delivery may take longer for countries subject to customs procedures.
For orders with delivery outside of Europe, please contact us via email at email@example.com to determine the shipping costs.
Upon receiving an order from the store, the buyer should check the condition of the package in the presence of the courier. In the case of any damages, a relevant complaint protocol should be drawn up with the courier.
www.prorock-climbing.eu reserves the right to claim a refund of shipping costs incurred in connection with the transport of ordered goods if not collected by the Buyer without stating a reason.
- 5. Returns of Goods
In accordance with the Act of 30th May 2014 on Consumer Rights (Journal of Laws 2019, item 134), the Buyer who is a Consumer has the right to withdraw from the sales contract without giving a reason within 14 calendar days from the date of receiving the goods. To meet the deadline, it is enough to send a statement before its expiry. ProRock-Climbing undertakes to refund the costs within 3 business days from the date of receiving the shipment.
The refund is made by a bank transfer to an account specified by the Buyer.
The costs of delivery to the Customer and the cost of the ordered product are subject to refund. The cost of returning the product to the store is covered by the Buyer.
- 6. Complaints
All products offered by ProRock-Climbing are brand new and covered by the manufacturer's warranty or seller's liability. ProRock-Climbing undertakes to positively consider warranty claims in the case of a technical defect in a product or a defect arising from delivery. The claimed product should be sent to the address of ProRock-Climbing. The complaint is considered within a maximum of 14 days from the date of receiving the shipment by ProRock-Climbing. ProRock-Climbing reserves the right not to accept shipments sent cash on delivery or at the store's expense.
- 7. Other
In matters not regulated in these Rules, the provisions of the Civil Code, the Act on the Provision of Electronic Services, and other relevant provisions of Polish law apply. For any questions, please contact us via email at firstname.lastname@example.org.
What data do we collect about you?
Before we can complete the final purchase transaction in our online store at www.prorock-climbing.eu, we will ask you for your name, address, telephone number, and email address. To access certain features of our store, you will need to register. During registration, we will ask for your email address and the password you will use on our website. However, registration is not mandatory for making purchases in our online store. During each visit to the www.prorock-climbing.eu store, data such as your IP address, referring domain link, specific browser type, operating system type, etc., is automatically collected. When you contact us through our website, phone, email, etc., you provide us with your personal data, such as name, surname, email address, etc.
Purpose of Data Collection
We collect your personal data, including name, address, telephone number, and email address, to process your orders and provide you with the purchased goods and services. Additionally, we use this data to offer customer support and respond to your inquiries.
Data Retention Period
We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws and regulations. The retention period is determined based on the nature of the data and the legal requirements related to our business operations.
How will we contact you?
If you have made a purchase in our online store, you will receive emails from us regarding your transaction. We may also contact you by phone if we have important information about your order. If you have subscribed to our Newsletter or otherwise consented to receiving it, you will receive the Newsletter from us via email.
How do we use your data?
Under no circumstances do we sell the data collected about you to third parties. The data collected during registration will be used solely to enable you to log in to our system. Registration is not mandatory. The data collected during purchase transactions will be used to process the transaction, including sending you the ordered goods. For this purpose, your data may be provided to a company handling payment transactions (PayPal) to charge your credit card. This company will not use this data for any other purpose. Providing this data is mandatory if you wish to make a purchase. If you have subscribed to our Newsletter or otherwise consented to receiving it, we will use your data to send you our Newsletter.
Automatically collected data may be used for analyzing user behavior on our website, gathering demographic data about our users, or personalizing the content of our web pages. This data is automatically collected about each user. The data collected during correspondence between you and our service will be used solely to respond to your inquiries. In the event of an inspection by the General Inspectorate for Personal Data Protection, your data may be made available to the Inspectorate's employees in accordance with the Personal Data Protection Act.
In case of violation of our online store's rules, any legal violations, or as required by law, we may disclose your data to law enforcement authorities.
You have the right to withdraw your consent for the processing of your personal data at any time. To withdraw your consent, please contact us at email@example.com. Please note that withdrawing consent will not affect the lawfulness of processing based on consent before its withdrawal.
Data Access and Rectification
You have the right to access, correct, and update your personal data held by us. If you wish to exercise these rights, please log into your account on our website: after logging into the system and selecting the SHOP section, you can make changes or delete your personal data collected during registration and used for logging into the system and sending the Newsletter. The data used for purchase transactions cannot be changed or deleted as they are part of the invoice or receipt. In order to access, correct or uptade your personal dat, you can always contact us at firstname.lastname@example.org. We will promptly respond to your request within the legally required timeframes. Automatically collected data cannot be changed or deleted.
You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format. To make such a request, please contact us at email@example.com . We will provide the requested information within the legally required timeframes.
What are cookies?
Cookies are small text files that record the online activity of a user. They facilitate navigation on the website and allow various actions by recognizing the user's device and displaying pages tailored to their individual preferences. Disabling cookies may cause the site to malfunction and limit access to certain functions.
What types of cookies do we use, and how do we use them?
Session cookies: These cookies allow remembering user choices made during their session, including during login. They remain on the user's device until they log out of the service or close the browser. We use session cookies to remember user choices made during their visit, allowing for a smoother user experience Analytical cookies: These cookies allow collecting data related to the way the website is used, including the content clicked on by the user during browsing, and enable improving the operation and structure of the service. Analytical cookies enable us to improve our website's performance and structure. Targeting cookies: These cookies remember user preferences and allow us to offer personalized promotions and information. Some cookies used on our website are provided by third-party service providers, such as Google Analytics for analytical purposes. These cookies may collect data about your browsing behavior on our website. For more information about how these third parties handle your personal data, please refer to their respective privacy policies.
Duration of cookies
Some cookies are session cookies, which are temporary and will be deleted from your device when you close your browser. Other cookies are persistent cookies with specific expiration periods, and they remain on your device until they expire or are deleted by you."
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