1. General provisions

The valid and biding version of the Regulations is always accessible on our webpage www.prorock-climbing.eu

The Regulations come into force on 11th 07. 2016 and constitute the document determining terms and conditions of sale in the online store available under the Internet address www.prorock-climbing.eu

The Customer placing the order in our online store www.prorock-climbing.eu declares that he has read these Regulations and accepts terms and conditions hereof, as well as expresses his consent to process his personal data for the purposes of the delivery of goods and issuing the relevant proof of purchase.

2. The owner of the Internet store

The owner of the online store available under the Internet address www.prorock-climbing.eu is the company:

Zakład Ceramiki Specjalnej CERAMIT Łukasz Pasierbek

ul. Św.Floriana 11, 34-114 Tłuczań

VAT UE: PL9441850672

The store sells goods via Internet website www.prorock-climbing.eu

3. The prices in the store

All prices given on the website of the store www.prorock-climbing.eu are expressed in EURO and include 23% of VAT.

The price given next to each available product is binding at the moment of placing the order.

The prices of goods on the website www.prorock-climbing.eu do not include the delivery costs.

4. Orders and delivery

Orders are accepted via the order form on the website www.prorock-climbing.eu, by phone and via e-mail.

The order is accepted upon the reception of an e-mail confirming order by the Customer. This is the moment of concluding the purchase and sale agreement between the Customer and the Seller - the online store www.prorock-climbing.eu

We issue a cash register receipt for each order or a VAT invoice at the Customer's request.

www.prorock-climbing.eu holds a right to withdraw from processing the order if the data given by the Customer are incomplete or incorrect.


The Customer may choose the following payment methods:

- Bank transfer into the store's bank account,(see in KONTAKT)

- PayPal fast payments,

- Credits or Debits Card

The orders are delivered by the courier company ACS, by ELTA-Hellenic Post or personally in our shop in Masouri, Kalymnos, Greece.

The delivery cost of ordered goods from Greece to other EU Country amounts to (regardless of the number of ordered products):

- for order for amount from 250 Euro & UP - shipment GRATIS !

- by ELTA-Hellenic Post -  20,00 EUR (expedited service)

- by ACS shipment company -  20,00 EUR (expedited service, COD)

- pick up from our shop on Kalymnos-FREE !


The orders placed in the online store www.prorock-climbing.eu are processed within 1 working day.

The delivery time amounts to:

- ACS -shipment company  – 5 working days (expedited service),

- ELTA-Hellenic Post - 7 working days

Sorry for long terms of delivery but we ship from Kalymnos Island in Greece, so be sure that your order will come with great energy from here :-)


At the order collection the Customer shall check the condition of the package in the presence of a postman or a courier. In case of any damage drawing up a relevant complaint report with the postman or courier is necessary.

In case of abroad delivery (out of EU country)please contact us via e-mail info@prorock.com.pl in order to agree on the cost of shipment.

www.prorock-climbing.eu reserves the right to sue for reimbursement of delivery costs of ordered goods in case the Customer fails to collect them without any reasonable cause.



5. The return of goods

Pursuant to the Act of 2nd March 2002 on protection of consumer rights and liability for damage caused by a dangerous product (J.L. of 2000, no. 22, item 271) the Customer may return the goods purchased in the store ProRock  without giving any reason within 10 days from the date of delivery.

In order to meet the time limit it is enough to send a written statement within 10 days by post or via e-mail.

ProRock  shall pay back the price within 7 days from the date of delivery.

The refund is made by electronic transfer into the account provided by the Customer.

The refund includes the price and the shipping costs to the Customer. The cost of sending the product to the store shall be paid by the Customer.

6. Complaints

All products sold by ProRock  are brand new and under guarantee of the producer or warranty of the seller.

ProRock   shall favourably consider a complaint when a given product had a technical defect or suffered a mechanical damage in delivery.

The complained product shall be sent to the address of  ProRock

The complaint shall be considered within a maximum of 14 days after the receipt of a defective product by ProRock

ProRock  reserves the right not to accept COD parcels or those which are sent at the store's expense.

7. Miscellaneous

In the matters not regulated by the Regulations, the provisions of the Polish Civil Code, the provisions of the Act of Rendering Electronic Services and other applicable provisions of Greek law shall apply.

If you have any questions, please do not hesitate to contact us at info@prorock.com.pl


Privacy policy


Which data about You do we gather?

You will be asked to give Your name and surname, address, phone number and e-mail address before making a purchase in our online store www.prorock-climbing.eu.

You will have to complete the registration form to use some functions of our store. During the registration we will ask You about Your e-mail address and a password which You will use on the website of our online store. However, the registration is not required to purchase products in our online store.

During each visit in the store www.prorock-climbing.eu, the data is gathered automatically, e.g. Your IP address, domain name (link) that You come from, the type of particular browser, type of operational system, etc.

When You contact us via website, by phone, e-mail, etc., You transfer Your personal data, e.g. name, surname, e-mail address, etc.

What way do we use Your data for?

Under no circumstances we shall sell Your data to third parties.

The data gathered during registration will be used exclusively for enabling You to log in to our system. The registration is not obligatory.

The data gathered during purchase transaction will be used for the purpose of processing thereof, including shipping the ordered goods to You. Your data may be transferred to the company dealing with payment transactions (PayU, PayPal)  to charge Your credit card. Such a company shall not use Your data for any other purpose. If you want to buy goods in our store, you must provide this information.

If you sign up for our newsletter or you expressed Your consent to receive it in any other way, we use Your data to send You our newsletter.

The data gathered automatically may be used for the purpose of the analysis of the users' behaviour on our website, collecting demographic data about our users or the personalization of our websites' contents. This data is gathered automatically about every user.

The data gathered during the correspondence between You and our website will be used exclusively for the purpose of answering Your questions.

In case of the audit of Inspector General for the Protection of Personal Data, Your data may be made available to the Inspector's employees pursuant to the Act on personal data protection.

In case of violation hereof, violation of law or when the provisions of law require so, we may make available Your data to the bodies of administration of justice.

How will we contact with You?

If you made purchase in our online store, you will receive e-mails from us concerning Your transaction. We may also contact You by phone if we have important information concerning Your order.

If You signed up for our newsletter or expressed consent to receive it in any other way, You will receive Newsletter from us via e-mail.




How can You inform us about data changes?

After logging in to the system and choosing the section STORE, you may make changes or delete Your personal data gathered during registration and used for logging in and sending Newsletter. The data used for the purchase transaction cannot be changed or removed because they are the part of a receipt or a VAT invoice.

The data gathered automatically cannot be changed or removed.

Using cookies

Our website may use cookies for the purpose of identifying Your browser during browsing our website in order to find out which webpage should be displayed for You. Cookies do not contain any personal data.

How do we protect Your personal data?

Our data bases are protected against viewing them by third parties. Only authorised employees of www.prorock-climbing.eu have access to them in order to process the order.

Changes in the privacy policy

We reserve the right to change the above privacy policy by publishing a new privacy policy on this site.


The administrator of Your data is:www.prorock-climbing.eu

In case of additional questions concerning privacy policy, please contact us via e-mail sklep@prorock.com.pl.


Cookie policy

This cookie policy concerns cookies and refers to the website www.prorock-climbing.eu, owned by the company ProRock

What are cookies?

Cookies are small text files registering the online activity of a given user. They facilitate navigation through a particular website and taking up various actions, because they recognize the user's device and show the website customised to his individual preferences. Disabling cookies may cause faulty operation of the website and the lack of access to some functions.

What kind of cookies do we use and how do we take advantage of them?

Session cookies
Cookies which help to remember the User's choices and used during logging in, among other things. They are present in the device until logging out or closing the browser.

Cookies used for analyses
Cookies allowing to gather data connected with the way of using the website, including the contents clicked by the user during browsing the website. They facilitate the activity and structure of the website.

Cookie used for targeting
Cookies remembering information concerning using the website, allowing to suggest special offers and other information customised to users' preferences.

Removing cookies
Each browser offers a possibility of blocking and deleting cookies. You can obtain more information on cookie management using the following links.

Internet Explorer

- Firefox

- Google Chrome

- Safari

If You have additional questions concerning securing the privacy please contact us via e-mail: contact@prorock-climbing.eu