RETURN POLICY for ProRock Climbing online store

(it does not apply for any other stores which sell ProRock Climbing products)

Return or exchange

If you change your mind, you can always return a product or exchange it within 30 days of delivery. Products you wish to return or exchange must not be worn, washed,  damaged or alterated in any way and they must have all their original labels. 

Shipping of products to return or exchange

We suggest you returning products in our original ProRock Climbing box. The package can be sent either via customer's national post or express courier. The cost of shipment is covered by a customer. Please be kind to prepare the package as accurately as possible to protect it against damages during transport.

Refund

The refund is made within 3 working days of receiving products onto a customer account indicated in a return/exchange e-mail upon the restrictions concerning conditions of returning / exchanging products which are stated in the first paragraph.

A return form

Our customers do not need to fill in any return form! It is perfectly enough to send us an e-mail indicating whether it is a return or exchange procedure and enclosing the data below. It is important to send us a return / exchange e-mail within 30 days of delivery.

First name:
Surname:
Order number:
Account number: if it is the same as used initially, please note it for us here

Purchase confirmation

A receipt, an invoice or a payment proof make your purchase confirmation. Since all transactions made in our on-line store are registered, there is no need to send us your a purchase confirmation along with products you return or exchange. In some exceptional cases it may happen; however, that we will ask you to send us a copy of a purchase confirmation. 

If you have any further questions, do not hesitate to contact us!

e-mail: ewa@prorock-climbing.eu (Ewa), contact@prorock-climbing.eu (Łukasz)

phone: +48 608 672 720 (Ewa)