PRIVACY POLICY
Last Updated: 24.07.2023
What data do we collect about you?
Before we can complete the final purchase transaction in our online store at www.prorock-climbing.eu, we will ask you for your name, address, telephone number, and email address. To access certain features of our store, you will need to register. During registration, we will ask for your email address and the password you will use on our website. However, registration is not mandatory for making purchases in our online store. During each visit to the www.prorock-climbing.eu store, data such as your IP address, referring domain link, specific browser type, operating system type, etc., is automatically collected. When you contact us through our website, phone, email, etc., you provide us with your personal data, such as name, surname, email address, etc.
Purpose of Data Collection
We collect your personal data, including name, address, telephone number, and email address, to process your orders and provide you with the purchased goods and services. Additionally, we use this data to offer customer support and respond to your inquiries.
Data Retention Period
We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws and regulations. The retention period is determined based on the nature of the data and the legal requirements related to our business operations.
How will we contact you?
If you have made a purchase in our online store, you will receive emails from us regarding your transaction. We may also contact you by phone if we have important information about your order. If you have subscribed to our Newsletter or otherwise consented to receiving it, you will receive the Newsletter from us via email.
How do we use your data?
Under no circumstances do we sell the data collected about you to third parties. The data collected during registration will be used solely to enable you to log in to our system. Registration is not mandatory. The data collected during purchase transactions will be used to process the transaction, including sending you the ordered goods. For this purpose, your data may be provided to a company handling payment transactions (PayPal) to charge your credit card. This company will not use this data for any other purpose. Providing this data is mandatory if you wish to make a purchase. If you have subscribed to our Newsletter or otherwise consented to receiving it, we will use your data to send you our Newsletter.
Automatically collected data may be used for analyzing user behavior on our website, gathering demographic data about our users, or personalizing the content of our web pages. This data is automatically collected about each user. The data collected during correspondence between you and our service will be used solely to respond to your inquiries. In the event of an inspection by the General Inspectorate for Personal Data Protection, your data may be made available to the Inspectorate's employees in accordance with the Personal Data Protection Act.
In case of violation of our online store's rules, any legal violations, or as required by law, we may disclose your data to law enforcement authorities.
Consent Withdrawal
You have the right to withdraw your consent for the processing of your personal data at any time. To withdraw your consent, please contact us at contact@prorock-climbing.eu. Please note that withdrawing consent will not affect the lawfulness of processing based on consent before its withdrawal.
Data Access and Rectification
You have the right to access, correct, and update your personal data held by us. If you wish to exercise these rights, please log into your account on our website: after logging into the system and selecting the SHOP section, you can make changes or delete your personal data collected during registration and used for logging into the system and sending the Newsletter. The data used for purchase transactions cannot be changed or deleted as they are part of the invoice or receipt. In order to access, correct or uptade your personal dat, you can always contact us at contact@prorock-climbing.eu. We will promptly respond to your request within the legally required timeframes. Automatically collected data cannot be changed or deleted.
Data Portability
You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format. To make such a request, please contact us at contact@prorock-climbing.eu . We will provide the requested information within the legally required timeframes.